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Mobile Workforce Management
Mobile Workforce Management takes advantage of the latest advances in mobile devices, handheld PCs, wireless communications and a suite of mobile workforce management (MWFM) and mobile software applications to maximize the utilization and productivity of an organization's workforce.
Mobile workforce management includes automated scheduling and resource optimization, dynamic routing and workflow management tools, and global positioning and e-maps, combined with real-time communications between the operations center, front and back-office systems, and the mobile workforce.
To realize the enterprise benefits of MWFM and field force automation, Enspiria helps executives and managers architect integrated information systems and business processes that leverage:
- Advancements in real-time location tracking and mobility enablement technologies.
- Fully extending MWFM in the enterprise, from customer service and distribution operations/outage management to asset management.
- Back-end connectivity with enterprise systems and applications.
- Security of mobile applications and data.
- Geographic data to optimize crew deployment, e.g. to determine serviceability of an address from location of existing plant and customer data to prevent truck rollout.
Our strength comes from combining our technology expertise with our deep industry business practice knowledge - we understand the business processes of utilities and how they can be improved through technology.
Our experts maintain current functional knowledge of vendor technologies such as CGI PragmaCAD, ClickSoftware, Intergraph InService, LogicaCMG (ARM and Worksuite iScheduler/FieldIT), Oracle Mobility (SPL), Tensing, Ventyx (Indus and MDSI), and Viryanet (ViryaNet and Utility Partners).
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