Customer Service

Enspiria Solutions helps utilities to provide their customers with faster service, better communications and more energy service options.

Operational Effectiveness

Provide timely and precise work status information from MWM, outage information from OMS and daily & hourly energy usage information from AMI through multi-media communication channels. Some examples include; call center, IVR, paging, SMS and online presentment.

Provide proactive outage with OMS or AMI and high-bill alerts with AMI.

Enable a variety of customer rate choices, for example time of use and critical peak price, as well as choices in billing dates - which are better aligned with their pay days for example. This is accomplished by implementing AMI and integrating it with CIS, billing and rate applications.

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